Shipping and Returns Policy for Untitled Gaming UK
Effective Date: January 1st 2024
Shipping Policy:
1. Processing Time:
- Orders are typically processed within 1 to 3 business days. Processing times may vary during peak seasons.
2. Shipping Methods:
- We offer various shipping methods, including standard and expedited options. The available shipping methods and associated costs will be displayed during the checkout process.
3. Delivery Time:
- Estimated delivery times are provided during the checkout process. These times are indicative and may be subject to delays beyond our control.
4. Shipping Restrictions:
- Some products may have shipping restrictions or may not be available for delivery to certain locations. Any such restrictions will be communicated during the checkout process.
5. Tracking Orders:
- Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery.
6. Lost or Damaged Packages:
- In the event of a lost or damaged package, please contact our customer support team at info@untitledgaming.co.uk for assistance. We will work with the shipping carrier to resolve the issue.
Returns and Refunds Policy:
1. Return Eligibility:
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Returns are generally accepted within 14 days from the date of delivery.
2. Return Process:
- To initiate a return, please contact our customer support team at info@untitledgaming.co.uk to obtain a return authorization. You will be provided with instructions on how to return the item.
3. Refund Processing:
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment.
4. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid shipping label.
5. Exchanges:
- If you need to exchange an item for a different size or variant, please contact our customer support team. Exchanges are subject to availability.
6. Non-Returnable Items:
- Certain items, such as digital downloads, gift cards, and personalized or custom-made products, are non-returnable.
7. Contact Us:
By making a purchase on Untitled Gaming UK, you agree to comply with and accept the terms outlined in our Shipping and Returns Policy.
Geordan Higgins
Founder
Untitled Gaming UK